0300 303 4500 hello@makeasmilelottery.org.uk

Responsible Gambling

We are committed the the three main objectives of the Gambling Act 2005

Prevent gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime
Ensure that gambling is conducted in a fair and open way
Protect children and other vulnerable persons from being harmed or exploited by gambling

As such, we abide by the Licensing Conditions and Codes of Practice, a condition which we have been granted a licence by the Gambling Commission.

  • Our terms and conditions including rules of play are set out clearly
  • The results of draw are published weekly
  • We have a published Q&A addressing questions such as where the money goes and how to cancel membership.
  • People playing make a smile lottery must be 16 or over. It is illegal for people under the age of 16 to enter into a lottery. When joining make a smile lottery a declaration must be signed (or a box ticked online or over the telephone) to confirm the player is 16 or over, and they may also be required to provide their date of birth. Any individual found to be under 16 will not be able to purchase an entry into the lottery. If upon winning any individual is unable to prove that they are 16 or over, any stake will be returned to the individual concerned and winnings will be forfeited and donated to the charity that they were supporting. A lottery membership must not be purchased on behalf of an individual under the age of 16.

Gamble safely

  • Please play responsibly.
  • Make a smile lottery imposes a limit on the number of entries into our lottery that can be purchased by an individual (a limit of 5 entries per week is imposed)
  • If you want to have a break from gambling you can use our self-exclusion form or email us at hello@makeasmilelottery.org.uk with your name, address and membership number(s). We will then close your membership(s) for a minimum period of six months, during which time it will not be possible for the account(s) to be re-opened for any reason.
  • If you are worried about online gambling, ‘site blockers’ are available to download. There are links from the BeGambleAware website to some of these available services (please note these ‘site blockers’ are not endorsed by, nor have been tested by make a smile lottery).
  • We will provide any player with a full history of their lottery membership, including complete payment and winnings history, upon request.

Tips for safe gambling

  • Don’t think of gambling as a way to make money – winning is not assured so it is not an income
  • Only gamble with money that you can afford to lose – don’t use money set aside to pay bills, rent, for food, etc
  • Don’t borrow money to gamble
  • Set a money limit and stick to it
  • Set a time limit and stick to it
  • Never chase losses – if you lose money, never try to get it back by going over your limit
  • Don’t gamble when you are depressed, upset or under the influence of drugs or alcohol
  • Balance gambling with other activities – family, work, sleep, socialising, sport, hobbies, etc

Problem gambling signs

GambleAware is administered and funded by the Responsible Gambling Trust (RGT), an independent national charity. It recognises that the following signs may indicate a gambling problem

  • Spending more money and time on gambling than you can afford
  • Finding it hard to manage or stop your gambling
  • Having arguments with family or friends about money and gambling
  • Losing interest in usual activities or hobbies like going out with friends or spending time with family
  • Always thinking or talking about gambling
  • Lying about your gambling or hiding it from other people
  • Chasing losses or gambling to get out of financial trouble
  • Gambling until all of your money is gone
  • Borrowing money, selling possessions or not paying bills in order to pay for gambling
  • Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
  • Neglecting work, school, family, personal needs or household responsibilities because of gambling
  • Feeling anxious, worried, guilty, depressed or irritable

Help and support

make a smile lottery is wholly owned by St Helena which is a member of the Hospice Lotteries Association, who on behalf of their members makes a financial contribution towards the Responsible Gambling Trust (RGT), a leading charity in Britain committed to minimising gambling-related harm. As an independent national charity funded by donations from the gambling industry, RGT funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm. The aim is to stop people getting into problems with their gambling, and ensure those that do develop problems receive fast and effective treatment and support.


If you have problems with gambling, or know someone who does, the following organisations may help.

National Gambling Helplinecall freephone 0808 8020 133 (open 8am to midnight, 7 days a week)

BeGambleAware aims to promote responsibility in gambling. It provides information to help people make informed decisions about their gambling. It will help you to find out more about gambling and what responsible gambling means, to understand and recognise problem gambling, and show you where to go for further information, help and support should you need it.

Site blockersIf you are worried about online gambling then you can download a ‘site blocker’ such as Gamblock or Netnanny, which can block access to online gambling sites. There is likely to be a cost for these services

GamCare provides information, advice, support and free counselling for the prevention and treatment of problem gambling. GamCare aims to make it less likely for people to become problem gamblers, and easier for those who do experience problems to get the help they need. This is done by funding treatment services, by commissioning and supporting research on problem gambling, and through education and awareness programmes.

You must be 16 or over to play make a smile lottery. Please play responsibly. Responsible gambling support: www.begambleaware.org. make a smile lottery is wholly owned by St Helena Hospice, a charity working with other charities to raise much needed funds. Promoter: St Helena Hospice trading as make a smile lottery. St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4685 www.gamblingcommission.gov.uk. St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. make a smile lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS. make a smile lottery Privacy Policy and Terms & Conditions can be viewed on our website.