What is make a smile lottery?

What we do

Make a smile lottery is a weekly lottery draw dedicated to raising funds for good causes and in doing so makes a difference to the local communities served by our partners.

Who are we owned by?

St Helena Hospice, a hospice charity based in Colchester wholly owns the lottery and is working with other local causes to raise funds. Please click here to see the charities we support. Members of make a smile lottery choose which cause they wish to play in support of when they join. By working with other partners in this way, overheads and costs are kept to a minimum so more funds can be used for good causes.

Our promoter

St Helena Hospice trading as make a smile lottery under account number 4685. www.gamblingcommission.gov.uk St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Make a smile lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS.

Licensed by

Licensed and regulated in Great Britain by the Gambling Commission account number 4685.

My Account

Benefits for creating an account

You can sign up through our website and create an online account. There are some key benefits to having an account that can help you manage your lottery subscription easily. Please note in order to create an online account you need to have a play number.

  • You can easily check your play numbers.
  • All details, payments and communication preferences can be managed via your account.
  • Its easy to navigate to sign up and purchase.
  • You will never miss a draw, if you sign up to play by direct debit.
  • You can be entered into the draw to support your good cause every week.
  • You can easily identify any winning entries you might have via results.
  • You can purchase extra weekly or Single Tickets without having to complete your personal details every time.
  • You can easily withdraw your winnings into your bank account, request a cheque or donate back to the good cause.

How do I set up my online account?

  • Visit the sign up page.
  • Enter one of your lottery numbers (usually 6 or 7 digits) and post code.
  • Click register.
  • Complete & confirm your details, you will also set your password in here.

How do I check if a make a smile lottery Representative is Genuine?

How do our representatives work?

Representatives of make a smile lottery go out to events and retail premises and call on householders in the communities served by our partners, to raise awareness about our fundraising lottery. We also have a telesales team who help with the recruitment of lottery players.

How can they prove who they are?

All our representatives will have official identification on them – please ask to see this and ask any questions you may have. You can also contact the make a smile lottery office on 0300 303 4500 Monday to Friday 9am-5pm. Please click on the fundraisers page to view photographs of our representatives.

How do I Cancel a Subscription?

What options do I have for cancelling?

To cancel your subscription with us you can do this in your online account. Alternatively you can email us on hello@makeasmilelottery.org.uk or call us on 0300 303 4500. Please ensure that you cancel the Direct Debit with your bank.

What happens to my subscription should I cancel, if I pay via a monthly payment?

Once you cancel your subscription all monies will be used as entries into the draw until this amount becomes zero. For those who pay their subscription via a monthly payment this will mean that you will have a pence amount left which unfortunately will not be enough for a complete £1 stake in the lottery draw. Any pence amount that remains after ten weeks will be treated as a general donation to the charity that a supporter was playing in support of. For more information on cancelled plays, please read the terms and conditions here

Is there anything else I need to do?

Please note that if you pay by standing order you will also need to contact your bank or building society to notify them that you wish to stop payment to us. We cannot cancel the payment on your behalf.

Questions about Playing make a smile lottery

Can I play more than one number?

Yes, you can, but there is a limit of 5 numbers played each week if you sign up to a subscription. You can only purchase up to 5 subscriptions per week on the website. However, you can purchase up to 100 single tickets. Each number you play costs £1 per week.

Can I buy a single, one-off ticket?

Yes! We offer single tickets into the weekly draw. They are a fantastic option if you want to increase your chances as the rollover increases. They cost £1 per entry and go to support your chosen charity. Tickets must be purchased before Friday morning for guaranteed entry into the weekly draw. Please check the countdown on the website for specific cut off. If you purchase after this time, you will be entered into the following draw.

Can I split my subscription over several charities?

No, sorry. You can, however, play more than one number and dedicate each to a different charity. There is a maximum of 5 subscriptions and 100 Single Tickets.

Can I set up a syndicate?

Unfortunately, we are currently unable to set up a syndicate.

How much of my payment goes back to good causes?

For the Financial Year April 2023-March 2024:

• Lottery Income that went towards charitable causes = £681,728 (42.4%),
• Lottery income that went on expenses = £763,885 (47.5%),
• Lottery income that went on prizes = £148,300 (10.2%).

In the last financial year (April 23 – March 24) there were an average 30,950 weekly plays across our charity partners, with 7386 prizes being given away over the year.

Questions about Winning

How do I check if I’ve won?

You can find out the latest results by clicking on our results page here. But you don't need to remember to check your number(s), as your prize will be automatically added into your online account. Here you can choose to withdraw your winnings into your bank account via BACs, request a cheque, or donate the full amount of a part of your winning's back to the charity.

If we don't have an email for you, you will automatically recieve a cheque in the post (please make sure we have your up to date address).

If you have purchased your tickets in one of our partner shops, for prizes of £10 and under please claim this in the shop. For any larger prizes please obtrain a claim form from the shop.

How do I withdraw my winnings?

You can easily withdraw your winnings into your bank account, request a cheque or donate back to the good cause. Please go to ‘My Account  – Withdrawals’ and then withdraw funds to make a request to our admin team. We will pick this up for you and process this within 7-10 working days. With the exception of bank holidays, we aim to process prize withdrawals on a Monday and transfer funds by the following Wednesday. Any withdrawal requests after midnight each Thursday will be processed the following week.

If you do not have an email address, we will send your winning sterling cheques out to you shortly after the draw, payable in the member’s name and the address we have on our system.

What are the prizes and how are winners selected?

Winners are picked at random by a RNG (Random Number Generator) in our lottery software, which is hosted by StarVale Management & Technologies Limited. This RNG has been independently tested by a Gambling Commission approved test house.

There are 282 weekly prizes; 1 x £1,000, 1 x £200, 10 x £10, 270 x £5, plus a rollover prize. The rollover goes up by £500 every week and should it not be won, rolls over to a maximum of £25,000!

What are my chances of winning?

Any prize = 1 in 218 tickets entered into the draw will win a prize. These figures are estimated using current plays and figures and can vary slightly from each week. These are an approximate and can be updated at any time.

If I win, do I have to take part in publicity?

No. We do like to feature the stories of some of our supporters on our website, social media and sometimes in the media to encourage other people to help us raise money for local causes, but there is no pressure to do this at all. If you would like to feature, please do contact us.

How does the rollover work?

In addition to the weekly prize draw with guaranteed prizes, we run a rollover draw with a jackpot of £25,000 which is not guaranteed to be won every week. The rollover prize has a 5% chance of being won, and if not won, rolls over by £500 each week, up to a maximum of £25,000, at which point it must be won. Should this prize reach the £25,000, then our software automatically sets the probability of winning this prize to 100%.

Player Questions

Who can play make a smile lottery?

People aged 18 or over and a resident of Great Britain can play make a smile lottery, including staff, volunteers and supporters of our cause partners. Make a smile lottery reserves the right to ask for proof of age of any player and claimant of a prize. Please read the full terms and conditions. Make a smile lottery staff cannot play the lottery.

Can I choose my play number?

No, sorry. Your lottery play number is unique to you and automatically generated by our lottery system, which means if you win a prize, you do not need to share it with other players.

What happens after I join?

When you sign up to the lottery you will receive a welcome email confirming the charity that you have chosen to support, if you don't have an email this will be sent via post.

My Personal Data

How will my personal data be used?

Please click here to read our Privacy Policy and our Cookie Policy.

Not sure you want to Play a Lottery?

How else can I support a charity?

Make a smile lottery is just one way to raise money to support your chosen charity; please visit our charity partners pages here for information on other ways to help.

How do I self exclude from make a smile lottery ?

To self exclude, please click here.

We fully support responsible gambling

Please visit www.begambleaware.org for responsible gambling support and read our commitment to responsible gambling here. To self exclude please visit our self exclusion page.