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Self Exclusion

How to self-exclude

Please read our Self Exclusion Information here

  • make a smile Lottery and our charity partners are aware that lottery members, for personal reasons, may wish to exclude themselves from make smile lottery.
  • We are able to assist members to do this at any time, all you need to do is email us at [email protected] your name and address details
  • Once you have submitted this form, a member of the Lottery team will then contact you confidentially and discreetly, without the need to discuss the reason for self-exclusion, to explain our procedure and seek your final authorisation.
  • Members wishing to exclude themselves from make a smile lottery will be unable to re-join or receive any correspondence from the Lottery Office for a period of at least six months, during which time it will not be possible for the account(s) to be re-opened for any reason.
  • All accounts under the players name will have the self exclusion applied to them.
  • If you are currently paying by standing order you will also need to contact your bank and cancel your subscription immediately. Any monies outstanding on your lottery membership account will be refunded to you.
  • Note- this is not a cancellation form, if you wish to simply cancel your membership, but not self-exclude, please do so here.  To read more about responsible gambling please click here

You must be 18 or over to play make a smile lottery. Please play responsibly. Responsible gambling support: www.begambleaware.org. make a smile lottery is wholly owned by St Helena Hospice, a charity working with other charities to raise much needed funds. Promoter: St Helena Hospice trading as make a smile lottery. St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4685 www.gamblingcommission.gov.uk. St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. make a smile lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS. make a smile lottery Privacy Policy and Terms & Conditions can be viewed on our website.